Having a mapped out patient experience or patient journey flowchart, helps create a consistent experience in your clinic and increase the impact you have on clients.
It helps you define moments of WOW, design processes for each step, clarify expectations, deliver training, and ensure patients and team alike know what to expect.
Here is a graphic of a sample patient journey… can you have a go at mapping out the flow for your clinic experience?
Create A Super Successful Plan
RUNNING A PRACTICE IS NOT ABOUT DOING A MILLION THINGS – IT’S ABOUT THE RIGHT FOCUS IN THE RIGHT AREAS.
To this you need a plan which is executed.
The implementation of a plan properly and professionally will deliver results. Consistently doing the right activity will deliver consistent results
With a plan properly in place, things will start to work, you will crack the rhythmic consistent acquisition of clients, and track the right things that keep you on track.
You will get:
- A copy of the same template business plan I use to organise my thoughts and ideas into an actionable business plan.
- Focus on what you need to do and what to check in on.
- Clarity on what to monitor and measure. Some things will go according to plan, some things better than plan, and some things worse than planned. Thats why knowing you numbers and where you are going matters
What are you waiting for? Get started with your plan today.