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All things front desk…

Good morning sunshines

A lovely lively chat with Justin Blake, Celia Champion and Dave James about front desk calling clients…

What to say?
How to listen?
Providing scripts
Accountability
Instilling confidence
And dealing with Worried Wendy’s, Keen Kate’s, Eager Eddie’s, Joking Justin’s…. Calm Celia’s…. and you’ll have to relisten for Dave’s tag 🙂

Enjoy as always xx

Kate Markland

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